Welcome to the Radwa Fashion & Lifestyle FAQ. Here you can find answers to the most common questions about our products, orders, payments, delivery, returns, and customer service.
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About Radwa
What is Radwa Fashion & Lifestyle?
Radwa Fashion & Lifestyle is a Sweden-based clothing brand offering stylish and timeless clothing for women, men, and children. Our products are designed with a focus on quality, comfort, and affordable fashion.
Is Radwa your own clothing brand?
Yes. Radwa is our own fashion brand. We work directly with our production partners and stock our products in Stockholm, allowing us to maintain better control over quality, pricing, and delivery.
Where are Radwa products made?
Our clothing is produced in Bangladesh through a family-run factory. Our products are then stocked and shipped from Stockholm, Sweden.
What type of clothing do you sell?
We offer clothing for women and men, including shirts, flannel shirts, jackets, hoodies, and other fashion items. New styles and collections are added regularly.
Ordering
How can I place an order?
Choose the product and size you want, add it to your shopping cart, and complete the checkout process. Orders are subject to product availability and acceptance by Radwa.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at order@radwa.se. We cannot guarantee that an order can be changed or cancelled once it has been processed or shipped.
What happens if the product I ordered is out of stock?
Orders are subject to availability. If an item becomes unavailable after your order is placed, we may need to cancel the order and notify you.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive an order confirmation with your order details.
Payment
Which payment methods do you accept?
We accept several secure payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Klarna. Available payment options may depend on your location and eligibility.
Can I pay with Klarna?
Yes. Klarna payment options may include Pay Now, Pay Later, or instalments for eligible customers.
Are payments secure?
Yes. Payments are processed through authorised payment providers. Your payment information is securely handled by the relevant payment provider and is not stored on our servers.
Delivery & Shipping
Where do you ship?
We ship orders within Sweden and to EU countries.
How long does delivery take in Sweden?
Standard delivery in Sweden usually takes 1–2 business days. Our products are stocked and shipped from Stockholm, Sweden.
How long does delivery take within the EU?
Delivery to EU countries typically takes 2–4 business days.
Do you offer same-day delivery in Stockholm?
Yes. Same-day delivery may be available in Stockholm for eligible orders. Availability and order deadlines are shown at checkout where applicable.
How much does delivery cost in Sweden?
Delivery in Sweden is free for orders over 349 SEK. For orders below this amount, a 49 SEK delivery fee applies.
How much does delivery cost to the Nordic countries?
For Nordic countries, delivery is free for orders over 599 SEK. Otherwise, a 79 SEK delivery fee applies.
Can I track my order?
Yes. A tracking number will be provided once your order has been shipped, where tracking is available.
Returns & Refunds
Can I return my order?
Yes. You have a legal 14-day right of withdrawal from the day after you receive your order, subject to the conditions in our Return & Refund Policy.
Are returns free?
Yes. We offer free returns for eligible items, provided the return meets the conditions in our Return & Refund Policy.
How do I start a return?
To start a return, please contact us at order@radwa.se within 14 days of receiving your order.
We will provide you with the necessary return instructions, shipping label, and the correct return address.
Please do not send your return before receiving our instructions.
What conditions must an item meet to be returned?
- Unused
- Unwashed
- Undamaged
- With original tags attached
- In original packaging where applicable
When will I receive my refund?
Refunds are made to the original payment method after the return has been received and processed.
What if I receive a defective or incorrect product?
Please contact order@radwa.se as soon as possible with your order number and details. We will assist you with the issue.
Sizes & Products
How do I choose my size?
Please check the size chart provided on the relevant product page before ordering.
Can product colours look different from the photos?
Yes. Colours may appear slightly different depending on your screen, device, and display settings.
How should I wash my Radwa clothing?
Always follow the washing and care instructions provided on the product label.
Customer Service
How can I contact Radwa?
General enquiries:
info@radwa.se
Technical support:
support@radwa.se
Order-related questions and returns:
order@radwa.se
WhatsApp:
+46 76 979 25 92
When is customer service available?
Monday to Friday, 09:00–18:00
How quickly will you respond?
We aim to respond as soon as possible and within a maximum of 1 business day.
About Our Business
Where is Radwa based?
Radwa Fashion & Lifestyle is based in Stockholm, Sweden.
What type of business is Radwa?
Radwa is operated as a Swedish sole proprietorship (enskild firma) and is a registered business in Sweden.
Where are orders shipped from?
Our products are stocked and shipped from Stockholm, Sweden.
Privacy & Security
Do you sell customer information?
No. Radwa does not sell your personal data.
How is my personal information protected?
We use appropriate technical and organisational measures to protect customer information. Payments are processed securely through trusted payment providers.
Do you use cookies?
Yes. Radwa uses cookies and similar technologies for essential website functions, analytics, preferences, and marketing.
Still Have Questions?
If you cannot find the answer you are looking for, please contact our customer service team. We are happy to help.
General enquiries:
info@radwa.se
Technical support:
support@radwa.se
Order-related questions & returns:
order@radwa.se
WhatsApp: +46 76 979 25 92
Customer service: Monday–Friday, 09:00–18:00
Response time: As soon as possible, and no later than 1 business day.
Radwa Fashion & Lifestyle
Stockholm, Sweden
Swedish sole proprietorship (enskild firma)