At Radwa, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data when you shop on our website.
1. Information We Collect
We may collect the following information when you use our website:
- Name, email address, billing/shipping address, and phone number.
- Payment information (processed securely via our payment provider).
- Order history and shopping preferences.
- Information collected automatically, such as IP address, browser type, and pages visited.
2. How We Use Your Information
We use your personal data to:
- Process and deliver your orders.
- Communicate with you about your orders and account.
- Provide customer service and support.
- Send marketing communications if you have opted in.
- Improve our website, products, and services.
3. Legal Basis for Processing
We process your personal data based on:
- Your consent (e.g., signing up for newsletters).
- The need to fulfill our contract with you (e.g., completing your order).
- Our legitimate business interests (e.g., improving services and preventing fraud).
- Compliance with legal obligations.
4. Sharing Your Information
We do not sell your personal data. We may share information with:
- Shipping and payment providers to fulfill your orders.
- Third-party service providers who help us operate our business (e.g., IT and marketing tools).
- Law enforcement or government authorities if required by law.
5. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and support marketing activities. You can manage your cookie preferences through your browser settings or our website’s cookie banner.
6. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data (subject to legal obligations).
- Object to processing or request restriction of processing.
- Request data portability.
- Withdraw consent at any time where processing is based on consent.
To exercise your rights, contact us at info@radwa.se.
7. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes outlined above or as required by law. Order data may be retained for tax and accounting purposes (typically 7 years in Sweden).
8. Security of Your Data
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Payments are processed securely via trusted payment providers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last Updated” date.
Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact:
📧 support@radwa.se
Last Updated: 29-10-2025